Category: TMNET – Malaysia ISP

After 14 workings day, still /dev/null update from TM/TMNet. People in Telekom is basically Tai-Chi master, when I called TMNet, they ask me call TM, when I called TM, they ask me call 1300. So when I called 1300, they ask me call TM Activation which is +603-26870111, and this line is busy like hell, is like taking long queue to hell, and waiting for special prosecution.

After the 14 workings days, I thought I found some hope when I called TM Activation, they were being very nice, told me will update/escalate with TM, and get back to me in 24 hours, and added with some hoping message to me, they said

“If you can’t see your DSL light tomorrow, please call us.”.

Oh! Finally, finally there is someone give me a little bit bit hope. Since the 14 working days, everyday i got home, I call them and “update” them,

“Hi, my DSL light is still /dev/null.”

And this time, they give me little more hope by saying,

“Sir, we will make this very urgent, your jumper is not done yet, we will escalate to TM urgently. If you don’t see the light tomorrow, please call us…”

Ok, I continue doing that until yesterday night, which really farking pissed me off the hill. I called them again,

“My DSL light still NOTHING at all.”

So they give me the same farking reply, let me copy and paste it right now,

“Sir, we will make this very urgent, your jumper is not done yet, we will escalate to TM urgently”.

This time I cannot tahan,

“What the fark, every farking time I called you guys, give me the same farking advice, what the fark are you guys doing? How many time you want me to call? Everyday say the same farking things to me, did you guys write it down? Please read the report I made yesterday!”

So this time, this is the really pissed me off to the max!, The fellow said,

“Yes, we did record your report”

I said,

“Read it loud now what report I made yesterday..”

The fellow,

“You… errr…..” tut……. tut…….. tut……… tut….. (The phone hang up)

Yes, that mother farking hung up my call! I wonder how TM or TMNet can be awarded as Best Internet Service Provider in Asia. And it’s now 18 Working Days, my TM Net Streamyx is still farking dead. So this morning I went to TM Point, give them a big hug and thank you for providing such wonderful experience to me.

I terminated my land line phone and TM Net Streamyx this morning!

So how do I online right now? It’s HuaWei E220 3G card with Maxis 3G, although it’s more expensive than streamyx, I am willing to pay as long as I get what I want. Right now, I am extremely disappointed with TM services! Best Internet Service Provider huh? Ya ya.. fark it. Read my blog and see how many complains and people suffer from their services.

My streamyx was down again this morning until now. Calling to TM Net Call Center is pain in the ass. Because they will ask you silly questions and make you sound stupid. I found out the best way to communicate with their customer agent.

But first and foremost, you got to determine what is your TM Nut Streamyx’s error message with manual connection. What the hell is manual connection? Manual connection, according to TM Nut customer agent, it means connect Streamyx with your laptop/pc with PPPoE connection setup, NOT using router. Because router doesn’t shows you error message.

The example shown below only works with original/pirate Microsoft Windows XP SP2 license. Let’s start step by step;

Okay, remember the error message, 676 678 or bla bla bla… Now, try your luck making calls to 1300 88 9515, hopefully their customer agent would available to pick up your call. If yes, start your conversation something like this,

“Hello, I am a “network engineer” calling from paulooi.com, one of the most popular blog in Malaysia. My couldn’t connect my RM88 ringgit Streamyx since early morning. The DSL light is not blinking like the star in the sky, it’s permanently lighten up with beautiful green LED color. I have tried to connect it with manual connect, and it returns error message 678, may I know what is the problem?……”

• If you mentioned “network engineer”, they will not ask dumb dumb questions like is the network card plugged in? is the cable connected to machine and etc.
• If you mentioned RM88, means you are calculative and you see RM88 like RM8888. Let them know you are very poor.
• Let them know DSL status light is very important.
• Let them know the error message, so they can report to 2nd level support engineer.

So? Happy calling to TMNut Call Center. All rights not reserved. It’s under GPL license. And my fucking TMNet Streamyx is disconnected again, luckily I copy all before click on Publish!

Visit and sign if you are not satisfied with TMNut Streamyx services. It doesn’t help much when you sign it, but research show it can make you happy to release your tensions toward bad TM’s bad services.

Visit the website and prove TMNet Streamyx services is bad like hell.

By the way, I am happy because I just downgraded my TMNut Streamyx and cancelled stupid Hotspot wireless during weekend.

Now I save RM38/month. Which i save up to RM456/year, and RM456 can be donated for charity instead donate to TMNet. Even throwing it into river could make me a happy man.

This evening I got an email from a sender. I feel odd when I saw the recipient email addresses are TM Net customer care, Utusan, TV3, Berita Harian, TM Net’s CEO and PAUL OOI.

This is not the first I received such complaint email and CCed into me. I guess my kawan here want to share some suckie TM Net services, express his unsatisfied feeling to TM Net and share with our fellow Malaysian’s streamyx users or streamyx wanna be user.

Kawan Azizi, kecewaan pada perkhidmatan TM Net adalah biasa kepada pengguna Streamyx. Ini hanya permulaan, bila kawan mula guna perkhidmatan Streamyx, kawan akan mula kecewa dengan internet yang “sangat laju” ini. Ia laju sampai you tidak akan percaya. Cuba layar www.soccernet.com, ia hanya guna 45 saat untuk buka muka suratnya..

Laju tak? Suka tak? Inilah TM, Merintis Kecewaan Rakyat Malaysia. Saya langgan 1mbps tapi maksimum hanya dapat 65kBps, TM Net ini kononkan? Biasa la kawan… Ini Telekom, dia sudah monopoli kat tanah air kita.

Assalamualaikum,

Saya adalah salah seorang pelanggan TM Net Streamyx yang telah mengisi borang permohonan pada 4hb Disember 2006 di Ibusawat Telekom Bandar Jengka. Diselia oleh En Hassan Bin Him yg telah melayan permohonan saya. Setelah mengisi borang permohonan Streamyx tersebut saya bertanyakan tempoh untuk saya mendapat perkhidmatan Streamyx tersebut. Menurutnya kurang dari seminggu dan peralatan seperti modem boleh dihantar atau diambil sendiri.

Saya membuat keputusan untuk mengambil sendiri peralatan tersebut dan En. Hassan mengatakan bahawa akan menghubungi saya setelah urusan itu berjalan. Malangnya setelah saya memeriksa status permohonan Streamyx saya melalui SMS yang menunjukkan bahawa permohonan saya telah pon diterima pada 6hb Disember 2006 saya sendiri mengambil inisiatif menghubungi En. Hassan untuk bertanyakan peralatan Streamyx saya. Menurutnya mereka yang bertugas tidak ada dan minta saya bersabar dan akan menghubungi saya kelak.

Setelah menunggu selama 6 hari akhirnya pada 12hb Disember 2006 saya sekali lagi menghubungi En. Hassan bertanyakan soalan yang sama. Namun apa yang saya dapat adalah no telefon pegawai telekom dari kuantan yang bernama En Bala yang menurutnya menguruskan pemasangan Streamyx saya. Lantas saya terus menghubungi En Bala tersebut bertanyakan status pemasangan Streamyx saya.Info yg diberikan adalah amat mengembirakan, pemasangan akan dibuat oleh kontraktor pada keesokan hari dan kontraktor tersebut akan menghubungi saya. Memandangkan tiada sebarang berita atau panggilan yg saya dapat akhirnya saya sendiri sekali lagi membuat panggilan pada 15hb Disember 2006. Malangnya En Bala bercuti dan saya diberikan no bimbitnya untuk dihubungi memandangkan tiada siapa pun yg dapat membantu saya setelah saya mengajukan tentang siapa yg boleh memberikan saya jawapan selain En Bala.

Lantas saya menghubungi En Bala dengan segera bertanyakan status permohonan saya tetapi hampa saya hanya diminta menghubungi Pn Nor dibahagian Jualan untuk mendapatkan kepastian. Tanpa berlengah lagi saya terus mendail dan bertanyakan tentang pemasangan Streamyx saya. Tetapi keadaan yg sama juga berulang,saya diberikan no kontraktor yg akan memasang Streamyx saya iaitu En Khairul Azmi tetapi menurut Pn Nor pemasangan akan dibuat pada hari tersebut iaitu 15hb Disember 2006 oleh kontraktor. Pn Nor meminta saya menghubungi kontraktor tersebut untuk bertanyakan tentang pemasangan Streamyx saya. Juga,saya menghubungi kontraktor tersebut untuk mengesahkan pemasangan streamyx saya pada 15hb Disember 2006. Bertambah-tambah malang lagi, menurut kontraktor tersebut ada 3 pemasangan di Jengka termasuk saya yg sepatutnya dibuat pada 15hb tersebut tetapi memandangkan pelanggan di Jengka yang lain meminta penangguhan maka pemasangan saya juga ditangguhkan sekali!. Apabila ditanyakan bila pemasangan akan dibuat kontraktor memaklumkan MUNGKIN pada 18hb atau 19hb Disember ini.

Pemohonan dan pemasangan sahaja sudah mengambil masa hampir 3 minggu! itu belum pun aktifkan Streamyx lagi. Saya cukup terkilan dan kecewa dengan perkhidmatan yang saya terima. Bilakah perkhidmatan awam kita akan maju jikalau sikap sebegini masih ada dikalangan org kita sedangkan syarikat komunikasi swasta yg lain amat mementingkan dan menjaga pelanggan mereka? Jawapannya adalah tidak mungkin dengan perkhidmatan yang sebegini…..

Well, I might be too late to dedicate message to former TMNet CEO, Mr Michael Lai. Rumor has been spreading in Septermber 2006 that Mike is going to leave TMNet.

When I first heard of that, I think that Michael has made the right decision to leave, in fact, it’s a very good decision he made to leave. Or else, all his juicy talents are waste in the poorly managed premier ISP company in Boleh land. I don’t think the top management appreciate Michael’s efforts, having the meet up with TMNut Broadband’s users, listen to their comments, suggestions and critics.

As I said earlier, in many many posts related to TM big Nut. It’s wasting time to meet bloggers, broadband users to discuss about the Broadband services issues offered by TMNet. It’s the cultures, the attitude problem in the company, if you want to change and make the users happy, first; Change the Staff Attitude.

Every consumer in any single corner of the world, what they want, is very simple; How Much I Pay for My Subscriptions, I Shall Get What I Deserved. Am I right? No matter how many million meet ups TM has made up with bloggers/subscribers, it won’t help. For me, it’s kind of stupid act, so I never turn up to the meet up. Wasting my time and petrol money.

Until now, I pay RM88/month for the giant ISP company in Boleh Land, my speed is still stuck at 50kBps-75kBps. I subscribed a 1mbps broadbanb, but I get less than that speed. I feel cheated, and I also feel tired continue complain it.

We live in this Boleh Land/Stupid Land, nothing we can do or change, because that monopolize ISP always have the very bad attitude which I really don’t like it. “Use it if you like, leave it if you don’t”.

At last, Mr Michael Lai, all the best to you, you have made the right move, you have all my support and blessing in your future undertaking, amitabha.

And clap your hands, welcome the new TMNut CEO – Zainab Hashim.

Photo from Jeffooi.com

Nothing to give you for the very first time greet. Here with my custom made TMNut’s logo.

Has TMNet Bluehyppo copied Netspace’s logo as their website favicon? Even though it looks a little different, when I first saw the favicon it reminded me of Netscape’s logo.

Bluehyppo

Netscape

If the favicon design is not copied from Netscape, why have they symbolized the favicon logo with an “N” and not a “B” on Bluehyppo’s website?

2 days ago, I told you Telekom Malaysia’s billing system is a big mess. Besides not wanting to print additional page for me, now they demand a pakcik (elderly man) to pay RM806,400,000,000,000.01 in telephone bills. Pakcik Wahab nearly fainted when he saw the bill amount had so many zeros at the back.

For me, I would have surely fainted and pretend to be dead. RM800 trillion telephone bill – how to pay off? My grandson of my grandson and great grandson of my son also would’nt finish paying the bill. By year 2020, also cannot. I wonder how is it possible to make RM800 trillion in calls? 😀

I believe the dept collector from Sungai Petani sure felt happy till thought of dying. Why? RM800 trillion – he/she just takes 10% of the amount, then can break his/her legs and hands and spend the rest of his/her life relaxing with the money. Even the great great grandson and gang can break hands/legs together.

I grew up in Alor Setar, Kedah. In my entire life (even tho’ I am just 20+), I only know a place called Alor Setar in Kedah. But Pakcik Wahab’s bill addressed to Alor Setar, Penang. Oh, who’s the alien on earth been to Alor Setar, Penang before? Or maybe the programmer/developer should learn some geography. Alor Setar is in Kedah, bukan(not) Penang!

Pakcik, I support you, you should sue them because they nearly made you faint. Please la, Pakcik already 63 years old, don’t play this kind of fear factor thing on him.

The full story on NST

I received my TMNet bill 2 days ago. I was confused how come it charged me RM122.71 when I subscribed for the RM88 package. Then I suspected it might be from my TMNet Hotspot?

So I logged on to TMNet customer billing site, using firefox. I tried to retrieve my March bill, but it seemed like nothing happened when I clicked ‘to retrieve’. Then I suspected that the billing site doesn’t support Firefox, so I had to switch to Internet Explorer!

Ahhhaaa… Now it showed the online bill. It was 2 pages. But the bill sent to my house was only 1 page.

This is the bill delivered to my home.

This is the online bill.

Usually I don’t use Hotspot but because I worked in a freaking place last month with bad internet connectivity, I had no choice. Does anybody know how to deactivate TMNet Hotspot? Because it charged me RM18/month!

TMNet Support Centre

I know you will ask me to call that freaking 1-300-88-1500, but I have a fear calling that freaking number cos’ after calling them so many times last month they still could not solve my problems.

See my phone bill? Called them twice last month, on average spent 12 minutes talking to them explain my difficulties. But they ended up not giving me any good solutions. Which I mentioned here before. Mind you, the calls were about 12 minutes, but the conversation was less than 5 minutes. If you have called TMNet support centre before, you should be familiar with this;

“Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing## Our customer xxx is busy, please wait and we will xxx you shortly ##stupid music/misleading advertising playing##”.

Yes, exactly. I spent so much time waiting them to serve me and they didn’t solve my problem. Don’t you have a fear for calling them too? Jerry recorded the conversation once.

Another thing, if they tell you that they will solve your problem in 5 days, it’s actually 5 “working” days. So if your problem falls during a weeked, sorry to hear that 😉

Last Edited(12th April 2006): If they promised to solve your problem in 48 hours, actually it’s 48 working hours. 48hours / 8hours mean they solve your problem in 6 days! We have the conversation recorded. Download it here.

I received an email from TMNet for a Dialogue Session with Michael Lai in August last year. I didn’t turn up for the dialogue session last year because it was held on 30th August, which fell on Merdeka Eve day. Who’s gonna drive in a jam to Subang Chaters Cafe just to have a chat?

Last week, I received an email from TMNet again. It was from the Public Relations Manager. TMNet’s Public Relations Manager would like to help TMNet’s user who have problems and to try to solve their problems. She requested contact details for users who were having TMNet Streamyx problems. If you think she can help, or you hope she can help you, email her!

I have already made a complain to her relating to TMNet’s Netmyne data centre in Brickfields which does not have a 24/7 support. And the cooling system is bad, creating over-heating to my server and it sometimes hang and does not work, causing downtime too.

I wonder will this help? As I always say, it’s the attitude problem with some TMNet staff. I have complained about the cooling system in TMNet Netmyne Data Centre in Brickfields since July 2005 but they always say ‘next month will install more airconds’. But until today, which is April 2006, they still haven’t added any new airconds yet.

Countless phone complaints and email complaints have been given to them. They still treat me like an idiot, which is by not responding to the issue and not getting a reply from them. This is very disappointing. So, don’t you think it’s their attitude problem? TMNet belongs to Telekom Malaysia, few biji (units) aircond also can’t afford? But can afford to expand business in overseas? What a joke!

Countless TMNet complaints here and Google even ranks my blog on top when you search TMNet Netmyne.

So, got complaint? Email to asmaziz##tmnet.com.my, she will try her best to assist you.

p.s: replace “##” to “@”,

I received an email from my reader. He wanted to voice out how poor/bad/terrible TMNet Support center is. This is my help for him, by publishing his email to me.

Again, I am tired of making complain to TMNet too, recently I have problem with TMNet Hotspot, called them, they asked me to restart the router. I told them DHCP problem, cannot assign IP Address to me, they ask me restart router. Then I know the support people is a dumbass, they don’t know what is DHCP, they only thing they know is “restart router”. Wasted my time talking to him and to her(I called 3 times, 3 diffferent people, giving me the same solution). Can you see how lame the support people are?

It’s TMNet Hotspot, how you want me to restart the router? Furthermore a lot of places provide TMNet Hotspot are having the same problem, it’s impposible all the router have the same problem right? If it’s then it shows TMNet use a very very low end and poor quality hardware to cons subscribers money. Why Timenet can provide free wireless but TM can’t? It’s a shame, for a Malaysia giant/premier telco company.

After all, I think it’s staff attitude problem, not company problem. Not all Telekom Malaysia’s staffs have bad attitude, but most of them are.

Since i subscribe streamx, it has been always disconnect…..especially when i am back from work. So what for i pay for the bill since i cant use it when I need it???i subscride stramyx is because of 24hours service… but what i think now, all is just a big lie to all the Malaysian.

Then when i ever i meet the disconnect problem, i called them. But the problem is nobody is picking up the phone. they said their service is 24 hours.But WHY nobody picking up the phone. So, i wondering wether they are sleeping o what!!! So this kind of service they provide to the customer.

After i cant get from the streamyx, so i called up for the dial up 1515. i did that because they are same company, and they get the salary from the same boss. But what i get from them is a rude manner. they js convert my call to the streamyx department which there is nobody picking up the phone. So i straight complain to them and i asked the officer talk to me. So a operator admit her as one of the officer. She told that her name is “Nazami”. But the way she speak to me is very and extreamly rude. she is bang my phone and straight convert to the streamyx department. So i fed up and i called her again. Then she just go on scolded at me. Come on, is this service they given. I am not her husband or boy friend tat i need to stand her. Instead i am a customer, and customer is always right!!!!then i called again another guy picking up the phone, the guy had apologized to me. But what i want now is the girl apologize to me because of her rude and suck manner!!!

I was already sad that day because of the disconnection and i couldnt contact my boy friend in
vietnam. and then i get that suck service. So it is really hurt and make me fed up. So if the girl is not going to apologize to me, i will not stop complaining. i may complain to the media. I know it is useless to complain to the streamyx. But the action should be taken and find the girl to apologize to me.

Actually, before i subscride it, i faced a lot of problem. For example the promotion is totally different from store to store. And what the agent told me that they just lik direct sales. But please Direct sale also has their system. And what a international company- TMNET is so unsystematic??? So there is a Question mark!!!!

If oneday, i really need the tmnet service, may be i been lock by somebody in my house, i want to seek help by usiing tmnet. What i can tell is i surely will be DIE!!!

So i think this is the kind of service they given !!!